Zappyworks -2019

Privacy Policy

Update on: 07 Feb 2019

Zappyworks Software Solutions (hereinafter “Zappyworks” or the “Company”) is committed towards protecting the privacy of any and all individuals who visit our website (“Visitor”, or “Visitors”) , as well as any and all individuals who register or purchase professional services (“Customers”, or “Customer”), including but not limited to Zoho suite of products Implementation, Business Process Consulting, Workflow Automation, Web Development, Digital Marketing and Application Development. This policy describes in detail the privacy practices that the Company implements in its use of its own websites and related applications with regards to Zappyworks’s professional services and products (technological consultation, product support services, maintenance services, Zoho suite of products Support and/or Implementation Plans, etc.), along with computer software and directly related materials relevant for operation of said software, including source documentation, manuals, and other information acquired in conjunction with, and necessary for, the professional services provided by Zappyworks to Customers, as provided by the Company, in conjunction with its websites and personal data usage.

1.  Personal Information and Privacy

Zappyworks’s Privacy Statement applies solely to the information collected by the Zappyworks’s websites and related applications. The Company’s Privacy Statement provides notification of the following:

  •  What personally identifiable information is collected from Visitors and/or Customers through the Zappyworks’s website(s), how it is used and with whom it may be shared;
  •  What choices are available to Visitors and/or Customers of the Zappyworks’s website(s) with regards to the use of their data;
  •  What security measures are in place to protect the misuse of Visitors and/or Customers information; and
  • How Visitors and/or Customers can correct any inaccuracies in the information obtained via the Company’s website(s) and related applications.

2. Specific Information Collected

When Visitors and/or Customers inquire about Zappyworks’s professional services and/or products via the Company’s website, Zappyworks requires that Visitors and/or Customers provide the Company with personal contact information, to include name, company name, phone number and email address (“Required Contact Information”).

Navigation of the Company’s website(s) by Visitors/Customers may also trigger the collection of information through the use of information-gathering tools known as cookies and/or web beacons. The type of information gathered by cookies and/or web beacons on Zappyworks’s website(s) include standard information from one’s web browser, including browser type/language, Internet Protocol (“IP”) address, and any activity a Visitor and/or Customer may engage in on the Company’s website(s), such as web pages viewed and any links clicked upon.

3. Use of Information Collected

The Company uses Data acquired from Visitors and/or Customers who navigate and use the Zappyworks’s website in order to perform any services requested. For example, if a Visitor/Customer completes the “Contact Us” web form as found on the Company website, the Company will use the information provided to contact the individual about interest in Zappyworks’s Professional Services and/or Products.

Zappyworks also uses information gleaned through the use of information-gathering tools known as cookies and/or web beacons from the navigation of the Company’s website by Visitors/Customers, to operate and improve the Company’s websites.

4. Navigational-Accrued Information (Cookies)

Zappyworks uses commonly used information-gathering tools, such as cookies to collect information as Visitors and/or Customers navigate the Company’s website (“Navigational-Accrued Information”). This section describes the types of Navigational-Accrued Information found on the Company’s website and how this information may be used.

The Company uses cookies to make interactions by Visitors and/or Customers with Zappyworks’s website simple and productive. When Visitors and/or Customers visit the Company’s website, Zappyworks’s servers send a cookie to Visitors and/or Customers computers. Standing alone, cookies do not personally identify anyone specifically; they merely recognize a Visitor and/or Customer’s web browser. Unless Visitors and/or Customers choose to identify themselves to Zappyworks by filling out a “Contact Us” web form, or purchase any product or service, they remain completely anonymous to the Company.

Zappyworks uses cookies that are session-based and persistent-based. Session cookies exist only during one session. They disappear from one’s computer after closing the browser software or turning off the computer. Persistent cookies remain on your computer after closing the browser or turning off the computer.

5. Customer Testimonials

Zappyworks may post a list of Customers and testimonials on the Company’s website(s) that contain information such as Customer names and titles. Zappyworks would obtain the consent of each Customer prior to posting any information on such a list or posting testimonials.

6. Sharing of Collected Information

Zappyworks may share Data about Zappyworks’s website Visitors and/or Customers with the Company’s contracted service providers so that these service providers can provide services on our behalf. Without limiting the foregoing, Zappyworks may also share Data about their Visitors and/or Customers with the Company’s service providers to ensure the quality of information provided, and with third-party social networking and media websites, such as Facebook, Twitter, Google Plus and LinkedIn, for marketing and advertising on those websites. Unless described in this Privacy Statement, Zappyworks does not share, sell, rent, or trade any information with third parties for their promotional purposes.

In case of Visitors and/or Customers who are using any and/or all of Zoho tools or suite of applications including but not limiting to Zoho One, Zoho CRM, Zoho Creator, Zoho SalesIQ, Zoho Web Forms, Zoho Campaign, Zoho Desk, Zoho Books and the like, Zappyworks may share Data with Zoho Corporation for offering the required services.

This Privacy Statement sets forth the information Zappyworks collects on the Company’s website and the information shared with third parties. Zappyworks does not authorize the collection of personal information by third parties through advertising technologies deployed on the Company’s website, nor do we share personal information with any third parties collected from the Company’s website, except as provided in this Privacy Statement. Section 4 of this Privacy Statement, specifically addresses the information collected from Zappyworks’s Visitors and/or Customers through cookies.

7. Zappyworks's Customer Data

Zappyworks’s Customers may electronically submit data or information for hosting, purchasing and processing purposes via Zappyworks’s website (“Customer Data”). Zappyworks will not review, share, distribute, or reference any such Customer Data except for the purpose of providing their Professional Services, Consulting and Products, or preventing or addressing service or technical problems or as may be required by law.

In case of no active interaction (in form of email, call, online meeting, request for demonstration and the like) from the Visitor’s or Customer’s end for consecutive 3 years (i.e. 36 months), Zappyworks would permanently delete all data regarding that particular Visitor or Customer.

8. Procedure for Zappyworks’s Visitors and/or Customers to View/Correct Personal Information

As an individual Visitor and/or Customer to the Company’s website, such Visitors and/or Customers may exercise their right to access the data held about themselves by this Company by submitting a request in writing to the address in Section 14 below. Although all reasonable efforts will be made to keep Visitors and/or Customers’ information updated and correct, said Zappyworks Visitors and/or Customers are kindly requested to inform Zappyworks of any change referring to the personal data held by the Company. In any case where Visitors and/or Customers consider that certain information about them is inaccurate, they may request rectification of such data via direct written correspondence to the Company address mentioned below in Section 14. Zappyworks’s Visitors and/or Customers also have the right to request the blocking or erasure of data that has been processed unlawfully.

9. Security

To protect from unauthorized access and use the limited personal information that is collected from Visitors and/or Customers through Zappyworks’s website, Zappyworks performs the following security processes:

  • use of reasonable security procedures, including secured files, user authentication etc.;
  • detailed review by Zappyworks’s data security officers of the data security practices of any and all companies that Zappyworks may share even the smallest bit of Visitor and/or Customer personal information and data with;
  •  Zappyworks only grants access of Visitor and/or Customer personal information as acquired through Zappyworks’s website(s) to those within Zappyworks’s hierarchy who must have access to it for purposes of doing their job to provide a professional service or product to said Visitors or Customers – the margin for error is therefore minimized and security strengthened due to this limited access.

10. Changes to this Privacy Policy

Zappyworks reserves the right to change this Privacy Policy. The changes will be updated in the Privacy Policy page of Zappyworks website. The responsibility to check the page from time to time and keep oneself updated about the Privacy Policy rests with the Visitor and/or Customer alone.

11. Zappyworks’s Visitors and/or Customers’ Consent

By using the Zappyworks’s website in any way, either as a casual Visitor or purchasing Customer, the use of the Zappyworks’s website constitutes consent to the terms of this Privacy Policy.

12.  Your Choice in Information Use

In the event we decide to use your Data for any purpose other than as stated in this Privacy Policy Statement, Zappyworks will offer an effective way to opt out of the use of such Personal Data for those other purposes. From time to time, Zappyworks may send emails to you regarding new services, releases and upcoming events. You may opt out of receiving newsletters and other secondary messages from Zappyworks by selecting the ‘unsubscribe’ function present in every email we send. However, you will continue to receive essential transnational emails.

13. Contacting Zappyworks Regarding Privacy Policy or by mailing to:

Zappyworks Software Solutions

Plot no. 28,Annai Adhiparasakthi Nagar

Potheri, Chennai -603 202.